Double Stainless Steel Coffee Thermos Mug 380/510ml Multi Purpose Portable Cup Leak-proof Car Travel Thermos Mug
Q: Can I get more discount?
A: Thanks for your interest in our products. There are fixed discount and coupons in our store, you can use them freely if you meet the detailed conditions. We’re unable to offer more discount since our listed price has been the most favorable we can provide for you.
Q: Can I customize the product?
A: We can customize design and size for most home textiles items in our store. Please contact our customer service for more detailed information.
Q: Why Russian customers need to fill in passport information?
A: When placing your order, the passport information is required to be filled in, since the parcel will be checked by the local customs in Russia. Please be assured that your information will never be shown to the third party, and it’s safe for you to provide information on AliExpress.
Q: When will my order be shipped?
A: Normally we need 3-5 days to arrange your package, no more than 7 days. If need the parcel urgently, please write down your special requirements when you place order. Also, you can contact our customer care team for help.
Q: How can I track my parcel?
A: You can track your parcel on the following website with your tracking number: www.17track.net/en (Copied the link and paste it to the browser, then click open)
Q: Delayed logistics in Brazil, Mexico and Chile?
A: If your parcel has arrived to your country, hope you can wait for several days, since the postal system in Brazil, Mexico and Chile usually takes more time on sending parcels. If you couldn’t receive your parcel within 2 weeks, please contact our customer care team and we’ll help you.
Q: What can I do when purchase protection time is running out?
A: If your purchase protection time is running out, please contact us and we’ll help to extend it. Your money will not go to our account.
Q: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by Aliexpress. If you have some questions on the refund issue, please contact with the Aliexpress Customer Service! Your understanding is highly appreciated.
-No matter what happened to your parcel, please Contact Us First and we’ll definitely work out a satisfactory solution for you.
-You can receive the Full Refund if you couldn’t receive the parcel exceed the Purchase Protection Time.
-You can receive the Full Refund if the parcel is lost during the shipping process.
-You can receive the Full refund if you receive the wrong product (wrong size or wrong pattern).
-You can receive the Partial or Full refund according to different situations, such as color difference, defective, damaged product, stained, etc.
-You can receive the Full refund or Make an Exchange if you do not like the product or placed the wrong order and you’re required to return the parcel as well.
-All returns/exchanges should be in Original Packaging and Resalable Condition. We won’t accept any used, washed, damaged, wrinkled products.
